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Publications FAQ

Professional login | Resend Password | FAQ


I have not received my order, what should I do?

You can check the status of your order by clicking on the link sent in your order confirmation email. If it has been more than 4 working days please email queries at healthpromotion dot ie (replace ‘at’ with @ and ‘dot’ with . ) If you have the order number from your order confirmation email please include this in the email along with the delivery details and your name.

I am having problems with the online ordering system and cannot use it.

If you cannot or do not want to use the online ordering system you can place your order by contacting your local health promotion department

I am trying to register but the system says the email address is already in the database.

For security reasons you can only register each email address once. Try registering with a different email address. If you have forgotten your password or didn’t receive your registration email go to the resend password link and enter your email address, if you are still having problems send an email to admin at healthpromotion dot ie (replace the at with @ and dot with .)

I have forgotten my password?

You can click on the resend password link enter you email address and copy the letters in the picture into the security code box. If you do not receive the reminder email, send an email to admin at healthpromotion dot ie (replace ‘at’ with @ and ‘dot’ with . )

I have registered but I have not received my confirmation email yet.

Some email systems think that the registration email is spam and move it to your junk mail folder. Check in your spam or junk mail folder. If you cannot find the email, send an email to admin at healthpromotion dot ie (replace ‘at’ with @ and ‘dot’ with . )

How do I register?

You can register here Fill in your details and submit them. You will be sent an email with your username and password. Once you have received this email you will be able to log in to the site and order publications.

Why should I register as a professional registration?

Registering on the site as a professional enables you to order larger quantities of publications. Professionals include people working in schools or an education setting, community services, voluntary groups, health professionals, people involved in workplace health and so on.

Why can’t I order larger quantities?

We have to limit the number of publications that can be ordered as we only have a limited supply. If you are a professional

How many publications can I order?

You can order what you need. It is expensive to provide this service so we would appreciate if you would only order the amount that you think you will use. You can always place another order when you run out.

Is there any charge for ordering publications?

No, the HSE provides this service at no cost to the end user.

I cannot find the publication that I am looking for.

We only display publications that are currently in stock, if it is not listed on the site it is not currently available.

I clicked on the cancel button by mistake, what happens now?

If you clicked on the cancel button on the checkout  your order has been cancelled and you will have to start again.

I have not received any email confirmation, what should I do?

Some email systems may move the confirmation and delivery emails into the junk mail of spam folders. Please look there. If you have not received your order within 4 working days please email queries at healthpromotion dot ie (replace ‘at’ with @ and ‘dot’ with . )

How will I know my order has been received?

You should receive an order confirmation email within 24 hrs of placing your order. In some circumstances we may not be able to process your entire order, you will be notified by email if this is the case. You should also receive an email telling you that your order has been sent and one when your order has been delivered.

How do I order publications on

You can order a range of publications on on topics such as healthy eating immunisation mental health. Select a topic in the right hand column and click on search or enter a word such as active or food or healthy and click on search.

This will give you a list of publications, you can order any of these publication by clicking on the order publication link next to that publication details. This will add it to your shopping basket.

You can add as many publications as you want to your shopping basket.

Once you have selected all the publications that you want you should click on the link at the top of the page that says

Click here to view your shopping basket & complete your order

This will take you through to your basket where you can decide how many of each publication you want to order. Enter the quantity that you need in the text box at the end of each line.

You can remove a publication from your shopping basket by clicking on the x at the end of the line.

Once you are happy with your order click the “confirm quantities” button This will take you to the next page where you can check that your order is correct. At this stage you have the option to go back and change your quantities or you can continue shopping.

Once you are happy with your order, click on the go to checkout button. This will take you to the page where you fill in your contact details.

Fill in all your details. There is a number at the bottom of the page, a security code,  which you need to copy into the text box below. This is to make sure that it is a real person that is placing the order and not a computer.

Once you click on place order you will be redirected back to the publication order section where you will see a confirmation message.

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